Waupaca Online staff is scheduled Monday-Friday 8:30am-3:30pm. While we are not always in the office we check voicemail and e-mail constantly throughout the day.
When calling, if you do not reach someone, please leave your name, the best phone number to reach you between 8am-5pm, and a description of your problem.
Our biggest challenge in offering the best customer support possible is not having a phone number to contact you back during the day.
Please contact us right away when you experience an issue. Do not wait a couple of days or a week.
While we are not staffed 24/7, our network offers full monitoring around the clock. If we are notified of a system outage we will work to get this resolved as soon as possible no matter the hour or day.