If for some reason you lose your connection to WaupacaOnline, please try the following troubleshooting techniques.

  • Reboot your computer or device.
  • If rebooting your computer does not work then try to power cycle your antenna. This can be done by disconnecting the power cord from the power Injector. The power injector is located either about 1 foot from the end of the cable that is connected to the internet/WAN port of your router.  Wait 5 seconds and plug it back in. Wait another 10 seconds and try the internet again.
  • Power Cycle your router.
  • If this does not correct your problem, please call us at 715-942-9919.

If your internet is slow.  Check if there are other users in your house/business using the connection at the same time.  Are they doing a bandwidth intensive activity?

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