If for some reason you lose your connection to WaupacaOnline, please try the following troubleshooting techniques.

  • Reboot your computer. We always recommend that you do this as carefully as possible. Windows users should do a Start-Shutdown-Restart. Shutting power off or pushing the reset button while Windows is still up is not a recommended or safe procedure.
  • If rebooting your computer does not work then try to power cycle your antenna. This can be done by disconnecting the power cord from the DC Injector. The DC injector is located either about 1 foot from the end of the cable that is connected to the WAN port of your router or the Ethernet port on your computer. The power cord is a black cord that is plugged into the top of the injector, it is not the cord that has a phone-like jack. Wait 5 seconds and plug it back in. Wait another 10 seconds and try the internet again.
  • Power Cycle your router.
  • If this does not correct your problem, please call us at 715-942-9919.

If your internet is slow.  Check if there are other users in your house/business using the connection at the same time.  Are they doing a bandwidth intensive activity?

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