Why do you charge a setup/connection fee?

The setup/connection fee helps us to recoup some of the costs of adding a new customer.  The cost of staff time, supplies and equipment to complete an installation and the behind the scenes work our billing department and network engineer do for each new customer come at a cost.

The setup/connection fee is payable up front in one payment or in even payments over your first three bills. Most internet services, whether wireless, DSL or Cable, typically charge a setup fee.